In Internet Explorer, the waiting room status is not detected for either the account holder or the participant in the waiting room.

An integrity setting within Windows, which restricts permissions access for certain application processes, may be blocking the app we use to detect online status. This can be resolved by making sure that the setting on the affected computer is set to Low.

• Windows 7
• Windows 8

Instructions for Windows 7

1. Click on your Start Menu icon (in the lower left-hand corner) and search for "Command Prompt" on your computer. Click on the result like in the image below.

2. Copy the bold-faced text:

icacls "%userprofile%"\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L

3. Right click in the Command Prompt window and select Paste. (If you try to use CTRL+V, it will just type those keys; it won't paste.)

4. It should look something like the below image. Then press the Enter key. 

It should give you a few hundred lines of file names, and then give you a message like: 

Successfully processed XXX files; Failed processing 0 files

NOTE: If the command above does not resolve the issue, the registry key that points to the low integrity DOMStore folder may have been changed. Check the CachePath registry value at HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\LowCache\Extensible Cache\DOMStore. It should be%USERPROFILE%\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore.

Instructions for Windows 8

1. Click on the Windows icon in the lower left-hand corner of your screen.

2. When it brings you to the main menu, click on the search icon in the upper right-hand corner (outlined in red).

3. In the search field, enter Command Prompt. Click on the result like in the image below. 

2. Copy the bold-faced text:

icacls "%userprofile%"\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L

4. It should look something like the below image. Then press the Enter key.

It should give you a few hundred lines of file names, and then give you a message like: 

Successfully processed XXX files; Failed processing 0 files

NOTE: If the command above does not resolve the issue, the registry key that points to the low integrity DOMStore folder may have been changed. Check the CachePath registry value at HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\LowCache\Extensible Cache\DOMStore. It should be%USERPROFILE%\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore.

This article was last reviewed by our Support team on August 20, 2014.