Chrome (Windows touchscreen): "Connect"/"Enter Waiting Room"/"Disconnect" buttons do not work

Support Center > Troubleshooting Connection Issues

Published 07/09/2015 at 3:59pm UTC

Page viewed 26823 times


You are using Chrome on a Windows 8/8.1 touchscreen device, and the "Connect" / "Enter Waiting Room" / "Disconnect" button does nothing.

Possible Causes

Unfortunately this issue is a bug within Chrome, and will need to be fixed by the Chromium team. (If you would like to view the issue and star it for updates, you can do so on Ticket 469194.)


To temporarily resolve the issue, reload the page. You will be able to tap one of these buttons (which sends an External Protocol Request to your computer) after doing so. 

Reload icon in Chrome



You can also use an external mouse, which will work every time.



This article was last reviewed by our Support team on July 9, 2015.