How do recordings work?

Support Center > About SecureVideo Features

Published 07/25/2014 at 10:59pm UTC

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SecureVideo has HIPAA compliant cloud recording as a premium feature. To request pricing to enable (or to disable) the recording feature on your account, please contact our Support Team at [email protected] . 


Our recording feature works differently according to the videoconferencing engine connected with your account. The two choices are Zoom or VSee, and the instructions below differentiate the platforms when applicable. 


Each user on the account will be able to specify whether or not a session should be recorded. If specified at the time of scheduling, all invitations, reminders, and notifications about the session will alert each participant, in accordance with Federal and State Law, that they are going to be recorded. Furthermore, when each participant arrives at your waiting room, they will again be alerted that the session will be recorded.


Any recordings stored with SecureVideo are stored in a HIPAA-compliant Amazon S3 vault. By default, they are accessible only to the session host and Account Administrators (and if enabled, clinical supervisors), but it is possible to allow users to securely share the recordings with other users. 



Recording Feature on Accounts Using Zoom




Recording Feature on Accounts Using VSee

VSee was SecureVideo's first integration and is still supported for older customers, but not used by customers created after June 2016. In the case of VSee, hosts must be on a Windows or Mac computer in order to record. (Participants can be on smart phones or tablets, but session hosts must be on a computer.)



This article was last reviewed by our Support team on December 21, 2020.